Terms & Conditions

Delivery

• We aim to deliver in 1-2 working days (UK orders made before 1pm) where stock allows but please allow up to 30 days for delivery. If stock is not available we will contact you as soon as possible.
• Please note that we will only deliver to the address given at the time of payment.
• “Next Day Delivery” is a service provided by our carriers and we cannot be held liable if an order does not arrive on the next business day after sending.
• Items sent by Royal Mail should arrive within 3 days of posting but can take longer. Please note that Royal Mail will not consider an item lost until 15 working days have passed. If an item is lost in the post a replacement will be sent or refund offered once the 15 days have expired.
• Orders received before 1pm will usually be despatched the same day (in stock items only), for orders placed after 1pm we will endeavour to despatch the order the same day but we cannot guarantee this.
• Claims for shortages or damage to the goods in transit must be notified in writing to the company within 3 days of receipt.
• If you are not in the United Kingdom you may have to pay additional taxes and/or duty on imported goods, this is outside our control and payment of these charges is your responsibility.
• If any product develops a fault within the guarantee period we will repair free of charge or, replace at our discretion.
• Goods are not supplied on a trial basis or on a ‘use or return’ basis – other than where covered by your Right to Cancel below

Pricing Policy and Contract Formation

• Neither the receipt of your order by us nor the receipt of our confirmation of order by you constitutes the acceptance of an order or confirmation of an offer to sell.
• We reserve the right to limit the order quantity of any item and will notify you as soon as possible of any such action.
• We reserve the right not to do business with any individual or company at our absolute discretion.
• Subject to the other terms and conditions any order shall only be deemed to have been accepted when we have expressly confirmed that we have shipped the goods to you.
• Price and availability information is subject to change without notice.

Return of faulty goods

• All new products have a minimum of a 12 month return to base warranty with the exception of some items in the Clearance section which may have a limited warranty which will be stated on the product page.
• If any product develops a fault within the guarantee period we will repair free of charge or, replace at our discretion.
• A returns authorisation number must be obtained before returning any goods.
• The goods must be returned to the address given on issue of the returns authorisation number.
• Goods must be returned at your own cost and risk, for your own protection please insure the goods and ensure a signature is obtained for the goods on arrival at our premises.
• During the period prior to official receipt by us of the goods being returned, the customer must look after the goods and ensure they are insured at their own cost.
• If when an item is tested no fault is found we may ask for a contribution towards the cost to return the item to yourself.
• Any costs for installation and removal are the responsibility of the purchaser.

Your Right To Cancel

• You have 14 days to cancel the order from the day after that on which you received the goods.
• You must inform us of your wish to cancel in writing by recorded mail or Email with a return-receipt obtained and must be dated and sent to our correct business address or email address as listed on out contact page.
• A returns authorisation number must be obtained before returning the goods.
• The goods must be returned to the address given on issue of the returns authorisation number.
• If the goods are not complete, new and unused then a restocking fee may apply dependant upon any damage or loss to product or packaging.
• Goods must be returned at your own cost and risk, please insure the goods and ensure a signature is obtained for the goods on arrival at our premises.
• During the period prior to official receipt by us of the goods being returned, the customer must look after the goods and ensure they are insured at their own cost.
• You may not cancel your order if any software supplied with the product or as the product has been unsealed.
• Refunds will be made within 30 days to the original credit/charge/debit card the goods were purchased on or in the case of a cheque payment a cheque written to the original person/company who issued the original cheque as applicable.

This does not affect your statutory rights.

Customer Service and Complaints

• In the unlikely event that you wish to make a complaint, please contact us here or write to “The Customer Complaints Department” at the address below.

Falcon Technical Ltd is registered in England and Wales with Company Number 08611840
Registered office: Hill Farm, Northwich Road, Dutton, Cheshire, WA4 4LE